Riding School Policies
Cancellations
Please provide us with 24-hours notice if you need to cancel a lesson, we will reschedule your missed lesson up to 30 days after the date of the missed lesson. Individual lessons will not be refunded. Monthly package cancellations must be done prior to the 1st of the month. If canceling with less than 24-hour notice, the lesson will not be rescheduled, and the full lesson price will be billed. For cancellations or scheduling please Email us at info@countrylanefrm.ca
Lessons are held rain or shine but will be cancelled in the event of severe weather or power outages. If we are unable to ride due to frozen footing, smoke, snow or extreme heat, a stable management lesson will take the place of riding. If lessons must be cancelled, we will attempt to contact you before the lesson at the email address you have provided. It is the responsibility of the client to ensure that we have your current contact information.
If you lesson day falls on a Sunday during our Country Lane show series held from October until April you will get first priority behind any lessors to sign up for the show, if you choose not to participate your Sunday lesson will be rescheduled to another day. Our Show Series has classes for beginners to advanced and is a great way to get a taste of showing without the expense and commitment.
Late Arrivals
Students must arrive a minimum of 15 minutes prior to their scheduled lesson time to tack up. Late arrivals will automatically forfeit the portion of the lesson missed and lesson will end at the scheduled end time.
If participating in a group lesson, clients who arrive 15 minutes or more late after their scheduled ride time will not be permitted to join the lesson, the lesson will not be rescheduled, and the student is responsible for the lesson fee in full.
Payments
Invoicing will be done at the time of booking your introductory lesson. Payment is due prior to your first lesson. Monthly invoicing will be done on the 1st of every month. Payment is due on receipt of the invoice. A late fee of $25 will be applied after 14 days of non payment.